psyc notes test 3

psyc notes test 3 - TEST 3 8-01-2007 ORGANIZATIONAL...

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1 TEST 3 8-01-2007 ORGANIZATIONAL ATTITUDES AND JOB SATISFACTION Job satisfaction is the degree of pleasure that an employee derives from his or her job. How Attitudes are Defined - Value + Belief = Attitude > Behavior - Consultation is good + My boss consults people = I like my boss - Things should not interfere with family + Job interferes with my family = I dislike my job - Taking time off work is wrong + John takes too many days off = I do not like John Tri-Component View -ABC’s of attitude Affect: I like or dislike something (I like my boss) Behavior: Action is part of attitude (My boss consults people) Cognition: Belief (Consultation is good) Satisfaction - With events or conditions physical demands reward structure working conditions balanced workload downsizing mergers acquisition hostile takeover - Interpersonal with supervisor company reps customers - Personal status in company age self-esteem general life satisfaction Consequences of Satisfaction or Dissatisfaction - Productivity - Absences - Turnover - Commitment to organization - Citizenship
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- Antisocial behavior - Violence Measures of Job Satisfaction - Job description index (JDI): measures five facets: job itself, supervision, pay, promotion and coworkers. - Minnesota satisfaction questionnaire: measures 20 job facets with 100 items (working conditions, compensation, task variety, level of responsibility, chances for advancement) How is Satisfaction Correlated With - Absenteeism - Turnover - Performance - Organizational commitment Terms Voluntary absenteeism: when employees miss work because they want to do something else. Involuntary absenteeism: employees have a legitimate excuse for missing work Voluntary turnover: employee quits Involuntary turnover: employee is fired 8-6-2007 Job Performance Organizational Commitment - degree to which an employee feels a sense of allegiance loyalty to his/her employer 3 types of commitment - Affective: employees emotional attachment to the organization - Continuance: commitment to continue with the organization b/c there are costs involved in leaving - Normative: sense of duty or obligation to stay in the company. Morrows types compared
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psyc notes test 3 - TEST 3 8-01-2007 ORGANIZATIONAL...

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