Session 1 Introduction - OSCM356 Operations Management...

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1 OSCM356 Operations Management Session 1 Introduction Fuqiang Zhang Olin Business School Washington University in St. Louis Spring 2008 Session outline Introduction to Operations Management Course information Basics of processes OSCM356, Spring 08, Prof. Zhang Session 1 Slide 2
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2 Operations Management is… “The systematic design, direction and control of processes that transform inputs into services and products.” OSCM356, Spring 08, Prof. Zhang Session 1 Slide 3 Operations Management as a Function OSCM356, Spring 08, Prof. Zhang Session 1 Slide 4
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3 Why Study Operations Management? Operations Management is one of three major functions ( marketing , finance , and operations ) of any organization Operations affect competitiveness and the bottom line - the very viability and sustainability of an organization. Goal : Understand the fundamental concepts, problems, and strategies in the operations function of a firm. OSCM356, Spring 08, Prof. Zhang Session 1 Slide 5 This course covers… Part I: Managing processes Part II: Managing value chains OSCM356, Spring 08, Prof. Zhang Session 1 Slide 6
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4 Part I: Managing Processes Goal: How to design efficient manufacturing and service processes to produce products or services Manufacturing processes change materials in one or more of the following dimensions: Physical properties Shape Fixed dimensions Surface finish Joining parts and materials If a process isn’t doing at least one of these, then it is a service (non- manufacturing) process . OSCM356, Spring 08, Prof. Zhang Session 1 Slide 7 What is a process? A process is a group of inter-connected tasks that transform various inputs into outputs, using resources. Output Input e.g., Material Information Customers Resources ( e.g., machines, facilities, labor, budget, technology, management) Products and services OSCM356, Spring 08, Prof. Zhang Session 1 Slide 8
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5 How to Describe a Process? Inputs and outputs
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This note was uploaded on 04/15/2008 for the course ACCT 202 taught by Professor Unknown during the Spring '08 term at Washington University in St. Louis.

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Session 1 Introduction - OSCM356 Operations Management...

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