Session 11 Mid-term review_1

Session 11 Mid-term review_1 - OSCM356 Operations...

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1 OSCM356 Operations Management Session 11 Midterm Review Fuqiang Zhang Olin Business School Washington University in St. Louis Spring 2008 Session Outline Review of Part I: Managing Processes Process fundamentals Process performance and quality Constraint management Toyota Production System Waiting line models Exam Information OSCM356, Spring 08, Prof. Zhang Session 11 Slide 2
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Process Fundamentals Productivity Major process decisions Process structure (manufacturing and service processes) Customer involvement Resource flexibility Capital intensity Process flowchart (Flow diagram) Tools for evaluating process performance Bar chart Pareto chart Cause-and-effect diagram OSCM356, Spring 08, Prof. Zhang Session 11 Slide 3 Process Performance and Quality Basic concepts Definition of quality; costs of quality Total Quality Management (TQM) Three principles Deming wheel
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Session 11 Mid-term review_1 - OSCM356 Operations...

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