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Unformatted text preview: Champion Sports Bar – Customer Service
Communication Policy Purpose: Champion sports bar is devoted to providing exceptional customer service, and this
policy ensures that our personnel is trained in proper client communication and interaction.
Scope: This policy applies to all champion's sports bar personnel that interact with the public on
our behalf. The customer service manager is responsible for ensuring that this policy is
communicated to all workers.
Objectives/ Activities:
Our purpose is to ensure that all operating areas strive to satisfy customers' expectations via
professional, efficient, and polite service.
Activities/responsibilities:
Champion's sports bar will: Ensure that all personnel have the essential training to communicate successfully with all
consumers. Distribute the Customer Service and Complaints Policy to all workers.
Employees will: Take an active interest in what consumers have to say;
Utilize proper body language;
Respect and be courteous to all customers;
As required, tailor service to the client's demands and conditions;
Respond swiftly and effectively to inquiries;
Customers should be informed of the time required to complete a service.
Customers should be informed of any changes and kept updated on a timely basis; Consultation and communication of the policy:
The champion's sports bar is devoted to management-employee interaction and collaboration.
The management must consult with workers prior to making any changes to the workplace that
will impact any of its employees.
Effective date: 06/08/2021
Review date: 08/11/2021 Champion Sports Bar – Customer Service
Social Media Policy Purpose: This Policy establishes criteria for employees, volunteers, and members. This policy
governs the behaviour and expectations, as well as the norms and rules for users of champion's
sports bar's social networking site.
Scope: At Champion's Sports Bar, all promotional materials and content must be approved by the
Manager prior to being sent to all companies and subsidiary businesses that utilize the
Champion's Sports Bar brand.
Objectives/ Activities:
Our purpose is to ensure that the management of social media is done in the most ethical and
responsible way possible, in order to avoid possible image crises and problems with customers.
Activities/responsibilities: The language used must be courteous and respectful. All message should be delivered in
the same tone as an in-person interaction on behalf of the champion's sports bar.
When posting to champion's sports bar's social media handles, all staff must identify
themselves as such.
When posting, keep in mind that your comments will be visible to the whole world.
Like such, treat online remarks as you would at a meeting or in person. Avoid discussing
sensitive or secret information.
The material on social media platforms, including champion's sports bar, must be relevant,
serve certain objectives or purposes, and offer value to the brand.
Before any copyrighted or secret material is published, it must get written or verbal
consent from champion's sports bar and must be appropriately credited.
All material must adhere to all applicable laws and regulations, as well as industry
standards and guidelines, such as privacy legislation. Consultation and communication of the policy:
The champion's sports bar is devoted to management-employee interaction and collaboration. If
the management changes the social media policy, he or she must consult with the workers who
handle social media. Additionally, the manager should monitor the employee's postings and
comments and provide and receive feedback on a weekly basis.
Effective date: 06/08/2021
Review date: 08/11/2021 ...
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