MNGT 4100 International Management ISO assignment

MNGT 4100 International Management ISO assignment - This...

This preview shows page 1 - 2 out of 2 pages.

This week we discussed ISO in terms of manufacturing but how does it relate to an industry that only offers services? If so, how do you think ‘standardization’ would be imparted to the customer? ISO applies to services in the same way as it applies to manufacturing, since an ISO- certification is achieved by meeting certain standards that have been previously agreed upon in the specific service area. They idea behind ISO is mainly to make customers more comfortable. If customers know that a certain service is standardized they feel more comfortable with it. Many people tend to avoid trying new things when travelling abroad. During my last year of high school, we went on a class-trip to several countries in Europe as part of our high school program. We spend one week travelling in our bus and whenever we would vote for a food place, the majority of the class would vote for McDonalds, even though they might not have been big fans of McDonalds back home. But their main argument for that
Image of page 1
Image of page 2

Want to read both pages?

You've reached the end of your free preview.

Want to read both pages?

  • Spring '13
  • rhiney
  • Management, high school program, specific service area, business strategy i.e

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern