CTaylor - Week 7 - Case Assignment

CTaylor - Week 7 - Case Assignment - C. ,,Interview. 1....

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 C. Taylor – Week 7 – Case Assignment In the Tanglewood Stores Casebook, read and respond to Case Six, Interview. Answer these questions: 1. Develop a detailed selection plan for the position of a department manager to determine the most  important KSAOs for this position. 2. Using the selection plan, develop a standardized interview protocol consisting of 10 questions that  will be asked of all candidates, along with scoring keys for each question. Be specific with the scoring  key. The scoring key should include: the question, a scale set of evaluation anchors (ex. 1-5) and sample  answers that would represent the scale. The most important part of any selection, or hiring process is the interview.  Research has proved  that standardized procedures produce better quality in hiring than unstructured interviews do. Store  managers have agreed that increasing the number of tests and forms will not be adequate in the selection of  department manager.  The current method used to hire external managers is very similar to the selection to  store associates. However, to hire the best employees, each position’s selection process should be tailored  to match the specific skills, knowledge and abilities needed for each job. It is important to closely match  the ways in which we are measuring our applicants, along with the specific tasks needed for that position.   A selection procedure cannot be effective if it is universally applied across the store.  The department  manager position requires much more responsibility and intellectual work than other positions within  Tanglewood.  I recommend that Tanglewood work to improve and update their selection plan for the  Department Manager position, which includes developing a standardized interview protocol.   Currently, Tanglewood has chosen to use an experience check, an education check, the Marshfield Applicant Exam, and the Retail Knowledge Test. In the following pages, you will find a table that assesses  Tanglewood’s current method of assessment and if they adequately measure the knowledge, skills and  abilities needed for the Department Manager position. These major KSAO’s are derived from the job  description for the position, and are considered the necessary factors for success in this role.  The only  KSAO category that I did not find necessary for selection of a quality candidate is, “Knowledge of  Organizational Policies and Practices.”  I find that Tanglewood could hire an extremely qualified candidate  and teach them knowledge that is specific to Tanglewood’s organizational policies and practices.  The other
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  • Spring '14
  • Broome,Ma
  • Business Law, department manager, C. Taylor, Original Scoring Key,  C. Taylor

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