MGT 18: MANAGING DIVERSE TEAMS STUDENT CLASS: Undergraduate, Lower Division Standing TERM: Summer 2014 TIME AND ROOM: Tuesdays and Thursdays 2:00 to 4:50 PM Otterson Hall 1S114 (Rady) PROFESSOR: Mary A. McKay OFFICE ROOM: Otterson Hall (Rady) 2E121 OFFICE HOURS: Tuesdays and Thursdays 9:30 to 10:30 AM YOUTUBE CHANNEL: YouTube marymckay4 CLASS EMAIL ACCOUNT: [email protected] (PLEASE DO NOT USE TED FOR EMAILING. ALWAYS USE COURSE EMAIL ACCOUNT) ACADEMIC ADVISOR FOR RADY UNDERGRADUATE PROGRAMS: Hillary Flocke EMAIL: [email protected] OFFICE: Otterson Hall 2E113 – Student Services Area WALK-IN HOURS: Tuesdays and Thursdays 9:00 AM to Noon AND Wednesdays 1:00 to 4:00 PM TEACHING ASSISTANTS OFFICE AND OFFICE HOURS: see announcements on TED EMAIL: see above for class email accounts DESCRIPTION Managing Diverse Teams, a study of teams in the workplace, is informed by the rich and varied experiences of a modern workforce made up of people different in culture, gender, age, language, religion, education, and more. The purpose of the course is to explore diversity within and among teams. Why are diverse teams integral to the success of today’s organizations? What are the essential interpersonal communication skills for team members? What is the impact of emotional, social and cultural intelligence on team success? For team leaders, what are the contributions and challenges of diversity? What is the direction of future practice? The course has been grounded in research literature and practice. Early readings on diversity promote a positive approach to our study, recognize the innate tension that exists where there are differences and similarities among people, and move beyond early models and theories to influential works of the new millennium. Subsequent weeks focus on teams in today’s modern organizations and will include: social identity theory as a basis for understanding individual behavior in groups and teams; essential skills for team membership (taught with an emphasis on listening, conflict management and feedback); emotional, social and cultural intelligence; leading 21 st century teams; and new frontiers in research and practice. 1
OBJECTIVES To understand the role and importance of teams in the modern workplace To embrace the tension of diversity typical in the modern workplace To review contemporary literature on diversity as it pertains to workplace teams To understand how diverse teams are formed and developed To understand how diverse teams differ from homogeneous teams To understand how diverse teams develop better decisions To explore course readings through an 8-week journal/written dialogue with a partner To grow in critical thinking and writing skills, and cooperative work behaviors To grow in self-awareness and understanding about what it means to be a productive member and/or a successful leader of a group or team METHODOLOGIES Preferred teaching methodologies include short lectures, class discussions, and small-group experiences. In
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