Unformatted text preview: I do not get fired from sears. And, if I truly don’t care about the customer I tell them that there is nothing that I personally can do but point them to someone higher up that has the power to rectify the situation. I produce the false emotion by talking to them as if I was talking to my sister or a friend, it gives the illusion that I care without any genuine meaning behind the words. The same way a flight attendant treats a passenger on an airplane....
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- Fall '08
- Sociology, English-language films, Sears, false emotion, movie Wedding Crashers