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Unformatted text preview: I do not get fired from sears. And, if I truly dont care about the customer I tell them that there is nothing that I personally can do but point them to someone higher up that has the power to rectify the situation. I produce the false emotion by talking to them as if I was talking to my sister or a friend, it gives the illusion that I care without any genuine meaning behind the words. The same way a flight attendant treats a passenger on an airplane....
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This homework help was uploaded on 04/16/2008 for the course SOCIOLOGY 110 taught by Professor Zussman during the Fall '08 term at UMass (Amherst).
- Fall '08