COMMUNICATIONS STUDY GUIDE #1

COMMUNICATIONS STUDY GUIDE #1 - COMMUNICATIONS STUDY GUIDE:...

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Source Channel Receiver N N N Source Channel Receiver N N N Feedback Source/ Receiver Source/ Receiver Message/ Feedback N N N COMMUNICATIONS STUDY GUIDE: CHP 1-6 Chapter 1: 1. Communication - the process of acting on information. Human Communication - is the process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages. -Communication is not unique to humans. -Human communication is about making sense, sharing sense, creating meaning, and verbal and nonverbal messages. -Information is not communication. 2. Three criteria that measure communication competence : The message should be understood as the communicator intended it to be understood --create clarity of expression and common understanding --difference in culture, language, experience, gender, education, and background create challenges The message should achieve the communicator’s intended effect -- public- to inform, to persuade, or to entertain small groups- solve problems and make decisions interpersonal relationships- build trust, develop intimacy, enjoy company --to test if successful- determine whether outcome you sought is the outcome you got The message should be ethical --three universal cultural norms- (1)the value of truth, (2) respect for another person’s dignity, and (3) the expectation that innocent people should not suffer harm
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-- being honest is a key element in communication --being ethical means being sensitive to others’ needs, giving people choices rather than forcing them to behave a certain way, keeping information private, not intentionally decreasing others’ feelings of self worth, and being honest in presenting information --unethical communication forces views on others and demeans their integrity 3. Why study communication : To improve your employability --people who can communicate effectively with others are in high demand in the work force --personal managers revealed that they consider communication skills the top factor in helping graduating college students obtain employment To improve your relationships -- help unravel some of the mysteries of human relationships (at the heart of good a good relationship is good communication) --gives us insight into why we relate to other family members as we do --help us better manage stress on the job as well as enhance our work success To improve you health --help us manage stress and contribute to both physical and emotional health --without companions and close friends to communicate with, our opportunities for intimacy and stress-managing communication are diminished --can make life more enjoyable and enhance our overall well-being 4. Various components of the communication process :
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Source - the originator of a thought or an emotion that expresses ideas or feelings- puts into a code that can be understood by the receiver Encoding - the process of translating ideas, feelings, and thoughts into a code Decoding - the process of interpreting ideas, feelings, and thoughts into a code
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COMMUNICATIONS STUDY GUIDE #1 - COMMUNICATIONS STUDY GUIDE:...

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