Managing Teams_ch10_post

Managing Teams_ch10_post - Managing Teams MNO 3370 (Honors)...

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Managing Teams MNO 3370 (Honors)
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Are Groups Better than Individuals?
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Individual and Team Scores Highest individual score Lowest individual score Average of Individual Scores Team score Gain/Loss %Change # Indv > Team
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Individual Performance Team Performance Process Losses Team Performance Individual Performance Evaluating your Team
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Forming Orientation Break the ice Leader: Facilitate social interchanges Stages of Team Development
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Forming Norming / Conforming Establish order Build cohesion Leader: Help clarify team roles Clarify norms Clarify values Stages of Team Development
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Forming Norming & Conforming Storming Conflict Disagreement Leader: Encourage participation Surface differences Stages of Team Development
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Types of Team Conflict • C-type Conflict cognitive conflict – focuses on problems and issues – associated with improvements in team performance A-type Conflict – affective conflict emotional, personal disagreements – associated with decreases in team performance • Both types often occur simultaneously
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Managing Team Conflict Work with more, rather than less, information Develop multiple alternatives to enrich debate Establish common goals Inject humor into the workplace Maintain a balance of power Resolve issues without forcing a consensus
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Forming Norming & Conforming Storming Performing: Cooperation Problem solving Leader: Facilitate task accomplishment Stages of Team Development
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Group Decision Making - Advantages View problems from multiple perspectives Find and access more information Generate more alternative solutions More committed to making chosen solutions work
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The Advantages of Teams Customer Satisfaction Product and Service Quality Speed and Efficiency in Product Development Employee Job Satisfaction Decision Making Commitment to decisions More alternate solutions Multiple perspectives
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The Disadvantages of Teams Initially High Employee Turnover Social Loafing Disadvantages of Group Decision Making Groupthink Inefficient meetings Minority domination Lack of accountability
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14 The Disadvantages of Teams Factors that Encourage People to Withhold Effort in Teams 1. The presence of someone with expertise 2. The presentation of a compelling argument 3. Lacking confidence in one’s ability to contribute 4. An unimportant or meaningless decision 5. A dysfunctional decision-making climate
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Conditions for Groupthink The group is insulated from others with different perspectives The group leader expresses a strong preference for a particular decision There is no established procedure for defining problems and exploring alternatives Group members have similar backgrounds
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When are Groups Better?
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Group Size Group Dynamics The characteristics and processes that affect how a group or team functions.
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Managing Teams_ch10_post - Managing Teams MNO 3370 (Honors)...

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