test 1 - Chapter 1: Information Systems in Business MIS...

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Chapter 1: Information Systems in Business MIS (Management Information Systems) Function that: Plans for (what to keep, where to put what info, etc) Develops (new software) Implements Maintains IT hardware, software, and applications Data vs. Information Data is a fact (less likely to help you make decisions) Ex: I am 20 years old Information you can/need to act on Ex: expenses>income Depends on the context in which you are looking at it IT Resources Information/Data People that use it/set it up Information technology Hardware Software Individual Applications Accounting Applications Payroll Accounts Receivable Accounts Payable Inventory General Ledger Others Sales lead management Order processing Enterprise-Wide Systems: everything is linked together to ensure that the information is consistent Vocabulary Business jargon (you) Technical jargon (them) Users don’t understand technical capabilities Ex: Why does it take so long to develop/change programs? In systems development Timing issue (one person busy when the other isn’t)
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Efficiency: how fast you can get it done Effectiveness: doing 10 trans/sec may take you 7hours, but doing 20 trans/sec will take you 3 ½ hours but what do you do with the rest of your time? Benchmarking : gives you an idea/comparison How many hours do you work? 0 15 hours this semester: 15 * 3 = 45 If the 2 numbers are greater than 55 (benchmark), you’re doing too much 3 Different Types of Changes You Can Make Automation Ex: doing payroll by hand doing it on the computer Integration Ex: time clock in/out = hours worked putting time clock on the computer to tell when its being used (when you’re working) Transformation Ex: web shopping transformed the way we shop Competition How well your company is doing in comparison How to stay ahead of the competition Competitive Advantage : factor that helps you do better than your competition Strategies Providing service/product at the lowest cost Differentiation (ipod vs. other mp3 players, Nordstrom’s service vs. JC Penny’s) Cost Differentiation Broad Wal-Mart BMW (diff kinds of vehicles) Narrow Amazon (just books) Jaguar Narrow: one product/service Broad: multiple products/services Porter’s Five Forces Model So you’re not blind-sighted by new competition 1. Rivalry among competitors (gas stations across the street from each other) 2. Threat of new products (substitutes) Ex: typewriters computers 3. Threat of new entrants (same product but new player) Borders Amazon 4. Buyer Power (BP high, SP low) Ex: travel websites give you all the information from different companies and compares different prices 5. Supplier Power (SP high, BP low) Ex: in 1975 United had huge technological advantage over other airlines
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Buyer Power: high supply, low demand Seller Power: low supply, high demand Value Chain What activities in your organization are most important/need the most money? Primary Activities
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This note was uploaded on 04/15/2008 for the course IS 3003 taught by Professor Rao during the Spring '08 term at Texas San Antonio.

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test 1 - Chapter 1: Information Systems in Business MIS...

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