323notes - Chapter 1 Communication competence in groups I...

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Chapter 1 – Communication competence in groups I. Definition of a group a. Human communication systems b. Composed of three or more people c. Working towards achieving some common goal(s) d. Influenced by each other (introduction and interpretation) e. Fluid and subject to change II. Myths about communication a. Communication can breakdown b. Group members should participate equally at all times c. Group members must always avoid conflict III. Communication defined a. Communication is transactional i. All parties influence each other ii. Each person communicating is both a sender and a receiver simultaneously b. Two dimensions of a message i. Content – what you say 1. Information transmitted ii. Relationship 1. How messages define the relationship between group members c. Verbal and nonverbal communication i. Verbal communication 1. Language 2. Semantics – meaning of words depends on common agreement 3. Paralanguage a. Tone, etc. ii. Nonverbal communication 1. Sharing meaning without the use of words 2. Continuous 3. Ambiguous IV. Communication Competence Model a. Effectiveness i. Engaging in communication with others that is effective and appropriate ii. We-not-me oriented b. Appropriateness i. Complying with roles and expectations V. Five ways to improve effectiveness and appropriateness a. Knowledge i. Learning he rules b. Skills i. Success per of a communication skill ii. Showing, not just knowing
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c. Sensitivity i. Detect and understand signals send within a group ii. Hostility, anger, uneasiness, tension, etc. d. Commitment i. Invest time, energy, and thought ii. Improve yourself and your relationship with others e. Ethics i. Honesty ii. Respect iii. Fairness iv. Choice v. Responsibility VI. Tannnen’s Gender Communication Model a. Men and women are concerned about dual dimensions of status and connection b. The status dimension is usually used by men i. Independence/separateness ii. Competition/contest iii. Power/control c. The connection dimension is usually used by women i. Interdependence/intimacy
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323notes - Chapter 1 Communication competence in groups I...

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