Mgt 427 Ch 8 and 9 Notes

Mgt 427 Ch 8 and 9 Notes - Cpk How capable we are of...

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Mgt 427 Ch. 8 Process control SDCA: standardize, do, check, act Repeatable, measurable, eliminate variation Basic principles Wide range of business processes Customer needs Reduce variation*** Charts for stable and unstable process variation (control chart) Control charts Upper/lower limits come from process Have nothing to do with customer specs But, customer does give upper/lower spec limits (+/- 0.6in) If the parts we made are outside customer psec limits o Inspection Not 100% reliable Waste, expense, delay Can’t catch every mistake o Variation reduction
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Unformatted text preview: Cpk How capable we are of hitting customer spec limits Variation Stable o Common cause o Routine (textbook) Unstable o Special cause o Exceptional (textbook) Usually, USL is our of UNPL Mgt 427 Ch. 9 Manager identify problem Handing it off to engineer or technical problem solving training Management diagnosis Develop skill Step 1: identify problem Step 2: collect and analyze data Step 3: analyze causes Step 4: plan and implement solution Step 5: evaluate effects Step 6: standardize solution Step 7: reflect on process...
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