Mgt 427 Final Practice Exam

Mgt 427 Final Practice Exam - Mgt 427 Final Review Exam 1 1...

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Mgt 427 Final Review Exam 1: 1) UCL xbar 2) LCL xbar 3) UCL Rbar 4) LCL Rbar 5) Cp, conclusion 6) Cpk, conclusion 7) S value 8) Control charts for xbar and Rbar, are they in control? 9) According to Shiba, “Fitness to standard” requires that: a. The company is able to produce products to meet established standards 10) According to our text, product-out refers to a view of a job as: a. Meeting standards given in the manual 11) According to our text, uniview is: a. Not being concerned with another person’s viewpoint b. Not thinking about the possibility of another person’s viewpoint 12) The concept of “market-in” as used by the authors of our text means: a. All employees focus on customer satisfaction as the purpose of their work b. Every employee recognizes that they have customers (add value) 13) The authors of our text argue that business improvement and organizational learning must be a mass movement. Everyone must perform their appropriate role skillfully. Everyone must be focused on “what he or she can do to satisfy the customer”. To accomplish this, managers must: a. Practice and teach market-in 14) The process capability is best described as: a. The ability of the process to meet customer specifications 15) Shiba and Walden suggest that based on their experience with companies, that companies that want to manage effectively in today’s rapidly changing world should put in place all of the following principles EXCEPT: a. Practice systematic development of skill b. Treat management as a coherent system
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Mgt 427 Final Review c. Focus on people and their purposes d. Integrate the best practices into the system e. Create control charts for every process in the company 16) Conduct a Pareto diagram based on types of defects, state your conclusion in what the most frequent defect is 17) Construct a process flow diagram 18) What is the average time a customer spends in line waiting to pay when they are leaving the store? 4min 19) What is the average number of people in the book section of the store? About 8 people 20) What is the average flow time of a customer who orders coffee and then goes to the bookstore? 27 mins Exam 2: 1) According to the authors of the text, the benefits of the process discovery are all of the following EXCEPT: 2) The book states that the first step in process discovery is to determine who our customers are because: a. Why do a task if someone doesn’t use its output?
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