laudon_mis14e_im_02 - Chapter 2 Global E-Business and...

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Chapter 2 Global E-Business and Collaboration Student Learning Objectives 1. What are business processes? How are they related to information systems? 2. How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance? 3. Why are systems for collaboration and social business so important and what technologies do they use? 4. What is the role of the information systems function in a business? Learning Catalytics is a “bring your own device” student engagement, assessment, and classroom intelligence system. It allows instructors to engage students in class with real- time diagnostics. Students can use any modern, Web-enabled device (smartphone, tablet, or laptop) to access it. For more information on using Learning Catalytics in your course, contact your Pearson Representative. Key Terms The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided. Business intelligence, 47 Enterprise systems, 53 Chief data officer (CDO), 68 Executive support systems (ESS), 52 Chief information officer (CIO), 67 Information systems department, 67 Chief knowledge officer (CKO), 68 Information systems managers, 67 Chief privacy officer (CPO), 68 Interorganizational system, 54 Chief security officer (CSO), 67 IT governance, 69 Collaboration, 56 Knowledge management systems (KMS), 54 Customer relationship management (CRM) systems, 54 Management information systems (MIS), 47 Cyberlockers, 62 Portal, 52 Decision-support systems (DSS), 48 Programmers, 67 Digital dashboard, 52 Social business, 57 Electronic business (e-business), 55 Supply chain management (SCM) systems, 53 Electronic commerce (e-commerce), 55 Systems analysts, 67 E-government, 55 Teams, 56 2-1 *You can buy complete chapters by: Contact Us: [email protected]
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End users, 68 Telepresence, 61 Enterprise applications, 53 Transaction processing systems (TPS), 46 Teaching Suggestions The opening vignette, “Social Networking Takes Off at Kluwer,” provides an outstanding example of how one business is using new collaboration tools to improve employee communications and performance and help the organization streamline operations and speed up key business functions. Kluwer is a knowledge-intensive company that was hampered by outdated processes and tools for managing information. Kluwer adopted an enterprise social networking platform called Microsoft Yammer that enables employees to create groups to collaborate on projects and share and edit documents. The software became a central resource for sharing company news and updates. Employees use Yammer to discover people in other departments with useful expertise that could help them in their work. More than 80 percent of Kluwer’s employees use Yammer on a regular basis. The social network has been especially helpful as an incubator for new business ideas.
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