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MGMT 427Module 4 End of Module Review Questions1.How is flexibility an asset to the negotiation process?A very important trait in businesses is the use of flexibility in the contact terms during thenegotiation process. It is used by many executives as a tactic to create a client base andlock in customers once flexibility is shown at the start of the contracts. Flexibility is also oneof the key in decision making for investments and long term contracts and also showscourtesy to the client which influences his behavior.2.What is the value of listening as part of one’s total communication skills?Effective listening is what makes a person a better communicator because effective listeningto the clients or associates or supervisors helps a person respond properly and accurately ofthe question being asked. Effective listening although requires great practice to master theart of maintenance of public relationships.