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Exam Study Guide - MGT 301 TEXT STUDY GUIDE MANAGERIAL...

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MGT 301- TEXT STUDY GUIDE MANAGERIAL BEHAVIOR MODULE Text- Principles of Management – MGT 301 3 rd Ed. (Red cover) Pages 103-246 Chapter 1 The Exceptional Manager Pages 103- 112 Know the six challenges to being a star manager p. 109-112 skim rest Chapter 2 Evolving Viewpoints: How We Got To Today’s Management Outlook Pages 113-122 Know the difference between the Classical viewpoint (Frederick Taylor) and the Behavioral Viewpoint (Elton Mayo) pg.113-121. Know Taylor, pg.115-6 and Mayo Pg.120 very well. Know the impact of the “Hawthorne Effect” pg 120-121. Don’t worry about other names in this section. Chapter 12 Motivating Employees pg.123-148 Know Needs based or Content perspectives pg. 127-132. Know Maslow 127-128, McClelland 129-131, Herzberg 131-132, very well Know Process perspectives 133-138 Expectancy Theory 135-137 Equity Theory 133-135 Know the three steps to applying Goal Setting Theory pg. 138 Know Reinforcement Theory very well 142-144, especially positive and negative reinforcement, extinction and punishment. How can you use Reinforcement Theory to motivate workers? Pg 144-145
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