2 ABSTRACT In the last few years, different events have made organizations aware of the importance of Business Continuity Management (BCM). When first developed, BCM implementation used a traditional approach. Academically, some authors have provided frameworks for BCM implementation. However, these frameworks do not contemplate all the dimensions necessary for a holistic BCM implementation. Furthermore, globally organizations have made efforts to standardize the implementation process which resulted in the standard ISO 22301. However, standards provide only what is required for an implementation and not how to achieve this. This paper introduces the reader to BCM, the importance of BCM, and its evolution. Additionally, proposes a guide for the implementation of a holistic framework for BCM. This study applies a qualitative approach. As part of the research, a case study was performed. To gather the information, interviews were conducted. The purpose of the case study is to evaluate the BCM current state in a Latin American financial institution. Finally, an analysis of the BCM legal framework in Panama is provided. Keywords: Business Continuity Management(BCM), resilience, holistic, implementation, frameworks, standards
