Intuit TurboTax Video Phone Support CANADA ENGLISH - Agent 1.4.22_REV1.pdf.pdf

Intervals Available*
01/28/22 – 02/20/22
Monday - Friday
9:00 a.m. – 6:00 p.m. ET
02/21/22 – 05/02/22
Sunday - Saturday
9:00 a.m. – 12:00 a.m. ET
05/03/22 – 05/13/22
Monday - Friday
9:00 a.m. – 6:00 p.m. ET
Most Intervals Available*
Monday - Friday
9:00 a.m. – 6:00 p.m. ET
Service Revenue
Please refer to your Service Partner
for service revenue details
Service
Revenue
Certification
Servicing
Times
Available
*Subject to change based on client needs
Intuit TurboTax Smartlook - Video Support
Inbound Customer Service & Software Tech Support
Limited Engagement Opportunity
Service Partners will service from 01/28/22 through 05/13/22
Special Servicing Requirements
01/28/22 – 02/20/22 and 05/03/22 – 05/13/22
• 1 hour (2 intervals) required on Mondays
02/21/22 – 05/02/22
• 4 hours (8 intervals) required Saturday or
Sundays or a combination of both
• 2 hours (4 intervals) required on Mondays
Peak Week Requirements
• 20 hours (40 intervals) required the week of
02/20/22
• 20 hours (40 intervals) required the week of
04/24/22
Class Schedule
Phase I
1/4/2022 – 1/27/2022*
Phase II
1/28/2022
Class Times Offered*
Monday – Friday
9:00 a.m. – 1:00 p.m. ET
6:00 p.m. – 10:00 p.m. ET
*No class 17
th
January 2022

About the Client | Intuit Inc. TurboTax
System and Equipment
Equipment Must Meet Platform Standards
Click Here for System & Equipment Policy
Intuit Inc. is an enterprise software company that develops financial
and tax preparation software and related services for small businesses,
accountants and individuals. TurboTax is a tax preparation software
package and is one of the most popular income tax preparation
software packages in North America. The software is designed to
guide users through their tax returns step-by-step
.
For more information about Intuit TurboTax review
the client’s website
Additional equipment required. If you previously serviced, the TurboTax program please use chat
pack previously provided. If not, one will be sent to you.
Chat Pack includes:
• Logitech C170 Webcam
• Web around Banner Round Ocean Blue
Important Notice : Service Partners will be required to wear an all-white logo free collared shirt
(buttoned down or polo style) while servicing this program.
Agents must also have:
• A USB head set with phone quality audio will be required, examples include:
• Logitech h390 USB headset & Plantronics Model C320.
• i5 Processor (or AMD equivalent) required (i7 processor preferred).