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MGT 323 final exam review - Final exam review for MGT 323,...

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Final exam review for MGT 323, from the test, class notes and outside sourcesManagement in one wordManagement in a short sentenceThe four functions of managementWhy is a team leader or a first line supervisor position so difficult?EfficiencyEffectivenessFrederick TaylorFrank GilbrethBenefits of BureaucraciesContingency ManagementTime and Motion StudiesSWOTMBOUncertainty in Business/managementSupplier DependencePublic communicationsLife lie – Business LieSMART GoalsGroup ThinkBrainstorming list one RuleCompetitive AdvantageSWOT
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Chapter 16 / Exercise Step 3
Effective Management
Williams
Expert Verified
Purpose of BusinessManager’s FormulaStaff’s FormulaTariffGATTWTONAFTALicensingChain of commandMatrixAuthorityResponsibilityDelegationDepartmentalizationCore vs Critical FunctionsThe customer is NOT always right. But the customer must always be___________.In your job search, what does PASS stand for?In a job interview, or business case study, what does PSR stand for?What is the first law in dealing with Bureaucrats?What is HRM?In HRM, what are KSA’s?Does your manager have to buy your ideas? Why or Why not?In selling, what does PAM stand for?
According to President John Adams, “I [the manager] must control events or events______ _________ ___.”
Name three of the top ten problems reported by team leadersBFOQRecruiting, internal; externalWhat are three questions not to ask in an interview of applicants?
StandardsBenchmarkingFeedback controlNordstrom Rule #1What suffers when only costs are controlled?
What are three measures of quality?
Communication costData clusterEDIWhere does knowledge reside?Productivity = _________________ divided by ____________________.
JIT________ is the number of nonstandard parts per million when a company reaches SixSigma.Short answer 1 point each 5 points (10 extra points possible)please write about yourpersonal experienceWhat is the hardest management job?Why would a manager micro-manage a staffer?
Who is the most important person in a staffer’s life and why?How does a staffer get promoted?In business, what is a monkey and why is the analogy important?

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Term
Spring
Professor
BarbieChambers
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The document you are viewing contains questions related to this textbook.
Effective Management
The document you are viewing contains questions related to this textbook.
Chapter 16 / Exercise Step 3
Effective Management
Williams
Expert Verified

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