Review Assessment_ Quiz 3_2

Review Assessment_ Quiz 3_2 - Review Assessment: Quiz 3

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Review Assessment: Quiz 3 http://blackboard-asp.csufresno.edu/webapps/assessment/review/review.j. .. 1 of 5 2/23/2008 3:05 PM BUS COMMUN (BA105W-34-35297-2083) > ASSIGNMENTS > GRADED QUIZZES > REVIEW ASSESSMENT: QUIZ 3 Review Assessment: Quiz 3 User Bradley L Kendzora Submitted 2/23/08 3:04 PM Name Quiz 3 Status Completed Score 9.5 out of 10 points Time Elapsed 0 hours, 9 minutes, and 13 seconds out of 0 hours and 30 minutes allowed. Instructions Question 1 0.5 out of 0.5 points As positive words are the most effective for achieving message goals, negative words should not be used in business messages. Selected Answer: False Correct Answer: False Feedback: Negative words have a place in some messages. Difficulty: Hard Page: 69-71 Question 2 0.5 out of 0.5 points Because volume adds emphasis, you can emphasize a point by placing it in a long, involved sentence so that it stands out. Selected Answer: False Correct Answer: False Feedback: Such sentences do not stand out. The shorter ones do. Difficulty: Hard Page: 76 Question 3 0.5 out of 0.5 points Because most people tend to be negative, a letter cannot have too much goodwill. Selected Answer: False Correct Answer: False Feedback: The technique can be overdone. Difficulty: Hard Page: 74 Question 4 0 out of 0.5 points The you-viewpoint is a manipulative technique and may be used for good or bad purposes. Selected Answer: False Correct Answer: True Feedback: See discussion of this point on p. 68. Difficulty: Medium Page: 68-69
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Review Assessment: Quiz 3 http://blackboard-asp.csufresno.edu/webapps/assessment/review/review.j. .. 2 of 5 2/23/2008 3:05 PM Question 5 0.5 out of 0.5 points Telling the reader of a business message something she or he knows as if she or he does not know it is one good way of making a point without creating friction. Selected Answer:
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This note was uploaded on 04/16/2008 for the course BA 105W taught by Professor Mohle during the Spring '08 term at CSU Fresno.

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Review Assessment_ Quiz 3_2 - Review Assessment: Quiz 3

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