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Assignment111111.pdf - Assessment Task 1 You are opening a...

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Assessment Task 1You are opening a small business of your choice in the Sydney CBD area. For this project you arerequired to provide procedures and systems that your business will utilise to provide and managequality customer service.Your Task:1.Provide an introduction of your business including the products and/or services yourbusiness will be offering.
2.For your business identify your internal and external customers and outline their needs fromyour business.
3.Develop procedures for how you will deliver products or services to your customers withinagreed times and specifications.
4.Develop procedures for how you will manage yourteam’sperformance to meet thebusiness quality and delivery standardsto

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