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OM Quiz _2 Guide_rev.1

OM Quiz _2 Guide_rev.1 - Department of Management...

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Department of Management Operations Management Module Professor Will O’Brien GB-301, Fall 2007 Office: AAC 333 Sections # 014, EB2, EB3 Tel: 978-897-4562 [email protected] Quiz #2 Guide ════════════════════════════════════════ Topics to be covered: Process Measurement & Analysis (text) o Business Process Re-engineering – A Consolidated Methodology (article on Bb) Change Management: o “Leading Change…” by John P. Kotter (article on Bb) o Transformational Leadership (PPT on Bb) Business Sustainability: o “Leading Change toward Sustainability” by Bob Doppelt (on Bb) o “Going Green is Good Business” by Robert Reisch (on Bb) o Overview of “Triple Bottom Line” (on Bb) o Sustainability – Declaration of Leadership (on Bb) Basic Concepts (you need to understand what each of these terms means): 1. Sustainability 2. Change Management 3. Business Process Re-engineering 4. Triple Bottom Line 5. Sustainability Declaration of Leadership 6. Compact Fluorescent Lightbulb (CLF) 7. John P. Kotter’s “ 8 Step” process 8. Capacity 9. Agile Manufacturing 10. Modularization 11. Bottleneck 12. Service Blueprint 13. Benchmarking 14. Michael M. Hammer, PhD
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15.Leadership: A. Establishes direction B. Aligns people C. Motivates and inspires D. Produces change, often to a dramatic degree E. All of the above 16.Reengineering- involves workflow modification only within an engineering department.
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