NETW250 - Course Project RFP - Wk6 - Jorge Linares NETW250...

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Jorge Linares – NETW250 – August 22, 2015Course Project: IP-PBX Solution RFPJorge LinaresDeVry University1
Jorge Linares – NETW250 – August 22, 2015Table of ContentsSection 1: Introduction1.1 Project Purpose and Scope Section 2: Vendor Requirements2.1 Overview 2.2 Pricing Section 3: Training3.1 End User and System Administrator Section 4: Conlusion 4.1 Conclusion 2
Jorge Linares – NETW250 – August 22, 2015Section 1: INTRODUCTION1.1 Project Purpose and ScopeThe CIO of A Certain Hospital (ACH) is requesting proposals from any qualified telephone service companies to replace the company’s current Private Branch Exchange (PBX) telephone system. The company is located in the city of Los Angeles, California. As such, I have come to the conclusion that the IP-PBX solution would have to be with the Avaya IP Office / Call Center. This is due to their experience as a company and the connectivity that they provide, as well as their multimedia support and total costs.However, the company as of now is facing a number of challenges with its current telecommunications system such as follows:1.The telecommunications system, as of now, is based on old hardware and software technology that cannot take advantage of any of the newer tech and feature sets that are available present day. 2.Additionally, the system uses Plexar technology in order to interconnect itself with several other remote facilities. Costing quite a bit amount of money in order to maintain and operate.These challenges serve as an incentive for the company’s plan on upgrading its current telecommunications system. The company requests proposals from qualified telephone service companies in order to seek out solutions to the concerns previously addressed above. As well as a qualified telephone service company that can supply and install the new system as is in this RFP.3
Jorge Linares – NETW250 – August 22, 2015Section 2: VENDOR REQUIREMENTS2.1 OverviewA Certain Hospital (ACH) is interested in different options that can leverage existing investmentsand phase approaches to help ensure that a smooth transition to a new system will be possible. The following is an overview of the key requirements and specific features of a new system. Vendor Experience and ConnectivityExperience of the CompanyACD based WindowsCall Center includes 400 agentsConnectivity to current Avaya PBXVendor Multimedia SupportE-mailChatVoice MailIVR Outbound dialCTI integrationURL BrowsingCRM support

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Term
Winter
Professor
NoProfessor
Tags
Computer telephony integration, Call centre, Avaya, Jorge Linares

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