1 Leadership: Self-Awareness & Emotional Intelligence Management I Dr. Julita Haber
Agenda Review Stages of Group Development Emotional Intelligence – Goleman Team Exercise Self-Awareness - Drucker Next class 2
Review Bases of Social Power Position Power Legitimate power Reward power Coercive power Personal power Rational persuasion Expert power Referent power • Charisma Six Basic Interpersonal Influence Tactics Friendship/Liking Reciprocity Social Proof Commitment/Consistency Authority Scarcity 3 What do you think of the ethics of strategically using the SIX interpersonal influence techniques, for sales or management purposes, or otherwise?
Ideas for long-term influence in teams & workplace Knowing about reciprocity effects Do you have more motivation to say yes when a colleague/IP teammate asks you for a favor? Social proof Build a go-to base of support you can rely on to back you Building “Friendship/Liking” Usually takes some time & one on one “Authority” also can’t often be mastered on the spot! 4
II. Stages of Group Development As groups mature, they evolve thru stages Stage 1:Forming Get to know each other Test interpersonal behaviors - What’s acceptable? Everyone looking for cues to know what’s acceptable and not acceptable
Team Development Stage 2: Storming Members develop a group structure and patterns of interaction • Lack of unity • May have fighting or arguments • People may “jockey” to be the group leader
Team Development Stage 3: Norming Members share acceptance of roles and sense of unity • Usually starts with a burst of activity (leap in progress) • People get comfortable with their roles • Unity of the group starts • Group may start to accept one person as its leader
Team Development Stage 4: Performing Final stage People direct their energies to achieving the group’s goals People enact the roles they’ve accepted for themselves
9 Summary for Teams
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- Fall '12
- Goleman, Social Skill- proficiency