Business Letter3.7 - Mahanaim Peterson 16755 Ella Blvd...

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Mahanaim Peterson 16755 Ella Blvd Houston, TX 77090 September 22, 2007 Mr. Harry Craven Owner Craven’s Discount Center 1837 Kelly Street Waverly, MA 45678 Dear Mr. Craven I recently purchased the PAM 98 Home Entertainment Center from your store. The system that I was sold was a demonstration model. I purchased this used model because I was reassured by you that it work properly and were going to have technicians look at the system. After picking up the system and bringing it home to use, I found that the CD player was not working. I than took the unit to Modern TV and Radio, a repair store located at 28A Waltham Avenue.
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Unformatted text preview: They said that when the circuit board was put in it bent the pins because it was not done properly. Your store replaced this circuit board since it was stamped with “Craven” on the board. The repairs totaled $83.50. When I purchased this system I expected it to work properly especially since you had technicians look at the system before I purchased it. I am requesting reimbursement of the cost to replace the board. I have attached copies of the invoice of sale from your store and the repair invoice from Modern TV and Radio. Thank you for your time. Sincerely, Mahanaim Peterson Enclosures (2)...
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  • Winter '07
  • AngelO'Keefe

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