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chapter 3 - 8th edition Steven P Robbins Mary Coulter 1...

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1 Steven P. Robbins Mary Coulter
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2 L E A R N I N G O U T L I N E 1. Describe extent of and limits on management influence of organization success 2. Describe the seven dimensions of culture 3. Explain the source of culture and how it continues 4. Describe how culture is transmitted to employees 5. Describe an ethical culture, an innovative culture, and a customer- responsive culture 1. Discuss why workplace spirituality is important and characteristics of spiritual organizations 2. Describe the specific and general environments 3. Discuss 2 dimensions of environmental uncertainty 4. Identify most common stakeholders 5. Explain the 4 steps in managing external stakeholder relationships
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3 The Manager: Omnipotent or Symbolic? Omnipotent Managers directly responsible for success or failure Quality of organization determined by quality of managers Symbolic Managers have limited effect on organizational outcomes Success or failure due to external forces outside managers’ control Economy, customers, governmental policies, competitors
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4 Exhibit 3.1 Exhibit 3.1 The Management Reality: Synthesis Synthesis: managers neither helpless or all powerful External and internal constraints exist Possible to influence culture and environmnent Leadership = 15% of success “Law of the Lid” (Maxwell)
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5 The Organization’s Culture A system of shared meanings and common beliefs “The way we do things around here.” Values, symbols, rituals, myths, and practices
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6 The Organization’s Culture Implications: Culture is a perception Culture is shared. Culture is descriptive Largely determines how we act towards each other
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7 Exhibit 3.2 Exhibit 3.2 Dimensions of Culture
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8 Think-Pair-Share What differences do you see between the culture of these two companies? Which would you like to work for? Why? Life at Google Life at AIG
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9 Questions that Define Culture 1. What cannot be talked about? 2. How do people wield power? 3. How do you get ahead or stay out of trouble? 4. What are the unwritten rules of the game?
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