ChristinaDrumm.OST28940.AngryCustomer

ChristinaDrumm.OST28940.AngryCustomer - Christina Drumm OST...

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Christina Drumm OST 28940 Discussion 6-Handing an Angry Customer 10/02/15 Steve can deal with an angry customer in several ways. The customer, Shawn, has the right to be upset and it is understandable because his frozen food is thawed and wasted because he purchased a brand new refrigerator that had a freezer that did not work. Steve can remind himself when he feels the customer getting angry that he will not get angry in return and that he cares about people and knows
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Unformatted text preview: ±ha± mos± are no± diFcul±. He can be proactve wi±h Shawn by ±reatng him wi±h respec± and handle con³ic± by lis±ening carefully ±o ±he problems and concerns. S±eve can ±ry ±o calm ±he cus±omer down by saying ±ha± he apologizes on his behalf as well as ±he company’s and ±ry ±o lis±en ±o ±he cus±omer’s concern ±o di´use his anger before i± escala±es any higher....
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  • Fall '15
  • Heat, Left-wing politics, food storage, angry customer

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