Unformatted text preview: ±ha± mos± are no± diFcul±. He can be proactve wi±h Shawn by ±reatng him wi±h respec± and handle con³ic± by lis±ening carefully ±o ±he problems and concerns. S±eve can ±ry ±o calm ±he cus±omer down by saying ±ha± he apologizes on his behalf as well as ±he company’s and ±ry ±o lis±en ±o ±he cus±omer’s concern ±o di´use his anger before i± escala±es any higher....
View Full Document
- Fall '15
- Heat, Left-wing politics, food storage, angry customer