cssadvocacy.docx - THE COMPUTER SYSTEM SERVICING ADVOCACY...

THE COMPUTER SYSTEM SERVICING ADVOCACY ON THE
ABILITY OF THE STUDENTS ACADEMIC PERFORMANCES AT
MAPANDAN NATIONAL HIGH SCHOOL
CHAPTER I
INTRODUCTION
BACKGROUND OF THE STUDY
Computer System Servicing (CSS) has become an important source of innovation and improvement of
efficiency for many sectors across the globe. In the education sector, particularly, the application of
Computer System Servicing has become a critical part of the learning process for high school students
both outside and inside the classroom setting. The government and other stakeholders in the education
sector such as university management and researchers have invested millions of dollars to Computer
System Servicing in the education system during the last two decades [ 1 ]. Most universities that have
fully Computer System Servicing have recorded immense advancement in the application of Computer
System Servicing for the improvement of learning methods, teaching, research, and development. It is,
however, not clear what impact the Computer System Servicing applications have on the performance
and achievement of students.
Computer System Servicing advocacy in the current study is understood as a gradual switching over to
automation of the educational process not only in administrative activities like students admission,
registration, and evaluation but also developing a customized learning management system (LMS) and
transferring all the courses and the related data onto it. In the sampled universities for this study,
Blackboard is the LMS that has been adopted. The faculty members as well as the students are allowed
access to the LMS along with its all services and the specialized online learning tools. The adoption of
LMS has facilitated the educational processes to a great extent.
Numerous studies have been undertaken to investigate the relationship between CSS and students’
performance; however, these studies have not been able to establish precisely the impact of ICT on
students’ performance. These studies have posed two core challenges: first, it is difficult to determine

the performance of students since the common approach used by many researchers accredits the
curriculum responsible for the performance achievement in terms of grade.
The second challenge lies in technological changes that are rampant where it is difficult to treat their
impact different from their environment. This aspect therefore makes such research attract high
contention on the ground that rapid changes in technology would render the used parameters
ineffective; therefore, no conclusive results can be drawn from such studies [ 2 ]. Furthermore, many
studies conducted on this subject are based on scientific studies of comparison. These studies establish
that adoption of Computer System Servicing technology in institutions of learning could improve the
respective institution. Additionally, most of the studies have focused on cognitive results, including a few
recent studies that have encountered effective results and a positive attitude towards ICT development.