Ilrob122October15 - Ilrob122 Managing Diversity in...

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Ilrob122 October 15, 2007 Managing Diversity in Organizations I. Defining Diversity a. Diversity: variation based on any attribute people use to tell themselves that another person is different b. Surface Level Diversity: demographic differences such as race or sex that are readily available to others c. Deep Level Diversity: differences between people that are not visible such as attitudes or beliefs i. Example: Gender (visible surface level) vs. social class (less visible deep level) ii. Some diversity requites that people interact over long periods of time to uncover it II. Value in diversity hypothesis a. Prediction: diverse groups should have broader ranger of perspectives, knowledge, information, and should facilitate their performance on complex tasks = BETTER b. Business Case for Diversity: i. Talent shortage requires us to seek out and use full capabilities of our employees ii. The need to be like customers, including need to understand and communicate with them in terms that reflect their concerns iii. Diverse teams produce better results c. Evidence: i. Groups with diversity of personality types generated higher quality
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This note was uploaded on 02/20/2008 for the course ILROB 1220 taught by Professor Goncaloj during the Fall '07 term at Cornell University (Engineering School).

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Ilrob122October15 - Ilrob122 Managing Diversity in...

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