Intuit TurboTax Video Phone Support CANADA ENGLISH - Agent 01.18.22.pdf (6).pdf

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Intervals Available*02/10/22 – 02/20/22Monday - Friday9:00 a.m. – 6:00 p.m. ET02/21/22 – 05/02/22Sunday - Saturday9:00 a.m. – 12:00 a.m. ET05/03/22 – 05/13/22Monday - Friday9:00 a.m. – 6:00 p.m. ETMost Intervals Available*Monday - Friday9:00 a.m. – 6:00 p.m. ETService RevenueServiceRevenueCertificationServicingTimesAvailable*Subject to change based on client needsIntuit TurboTax Smartlook - Video SupportInbound Customer Service & Software Tech SupportLimited Engagement OpportunityService Partners will service from 02/10/22 through 05/13/22Special Servicing Requirements02/10/22 – 02/20/22 and 05/03/22 – 05/13/221 hour (2 intervals) required on Mondays02/21/22 – 05/02/224 hours (8 intervals) required Saturday orSundays or a combination of both2 hours (4 intervals) required on MondaysPeak Week Requirements20 hours (40 intervals) required the week of02/20/2220 hours (40 intervals) required the week of04/24/22Class SchedulePhase I01/18/2022 – 02/09/2022Phase II02/10/2022Class Times Offered*Monday – Friday9:00 a.m. – 1:00 p.m. ET6:00 p.m. – 10:00 p.m. ETPlease refer to your ServicePartner for service revenue details
About the Client | Intuit Inc. TurboTaxSystem and EquipmentEquipment Must Meet Platform StandardsClick Here for System & Equipment PolicyIntuit Inc. is an enterprise software company that develops financialand tax preparation software and related services for small businesses,accountants and individuals.TurboTax is a tax preparation softwarepackage and is one of the most popular income tax preparationsoftware packages in North America. The software is designed toguide users through their tax returns step-by-step.For more information about Intuit TurboTax reviewthe client’s websiteAdditional equipment required. If you previously serviced, the TurboTax program please use chatpack previously provided. If not, one will be sent to you.Chat Pack includes:Logitech C170 WebcamImportant Notice:Service Partnerswill be required to wear an all-white logo free collared shirt(buttoned down or polo style) while servicing this program.Agents must also have:A USB head set with phone quality audio will be required, examples include:Logitech h390 USB headset & Plantronics Model C320.i5 Processor (or AMD equivalent) required (i7 processor preferred).4GB memory required, 8GB memory preferred.

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Term
Fall
Professor
saide daily
Tags
Intuit, Service Partners, Customer Service Software Tech Support

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