311 test 2 study guide

311 test 2 study guide - 311 QPI Test 2 (final) Study Guide...

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311 QPI – Test 2 (final) Study Guide and Sample Questions Fall 2007 Chapters 10, 14, 15, 17, 20 As always, you are responsible for all of the topics related to the information on the power point slides for each chapter. Below are the slides/info you should study more/know thoroughly than the rest: Chapter 10: Ten Team Commandments Chapter 14: ISO 9000: What it is – slide 2 8 Quality Mgt. Principles Chapter 15: Know definitions/differences between all 10 quality tools (seven primary + 3 other) Chapter 17: Know the house structure (figure 17-1, page 567) and the QFD process (pg. 569) Know the differences in customer information 4 QFD tools Chapter 20: Benchmarking process – 14 steps What it is and what it isn’t Sample questions (in random order): The correct answers are * 1. TRUE OR FALSE: ISO 9000 is a standard used only for U.S. companies. A. TRUE B. * FALSE 2. Registered ISO 9000 Organizations should enjoy all of the following EXCEPT: A. Improved quality of products/services.
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This test prep was uploaded on 04/17/2008 for the course BUS ADM 311 taught by Professor Stevlingson during the Fall '07 term at Wisconsin Milwaukee.

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311 test 2 study guide - 311 QPI Test 2 (final) Study Guide...

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