1 1.0 COURSE TITLE 1.1 Course: HTH601 –Organizational Behaviour 1.2 Semester/Year: Fall 2012 1.3 Prerequisite &/or Exclusions: None 2.0 INSTRUCTOR INFORMATION:2.1 Name: Howard Muchnick, B.B.A., M.A., M.MSc, A.B.D. 2.2 Office Phone Number: (416)979-5000 x6692 2.3 E-mail address: [email protected]2.4 Faculty/course web site(s): 2.5 Office Location & Consultation hours: TRS 3-052, Mondays 12-2 and Thursdays, 9-1. 2.6 Methods of Posting Grades: Grades will be posted on ‘Blackboard’ and also distributed in class sessions. Students, who wish not to have their grades posted, must inform the instructor, in writing, before the second class session.2.7 E-mail Usage & Limits: Students are required to activate and maintain a Ryerson Matrix e-mail account. This shall be the official means by which you will receive university communications. 3.0 CALENDAR COURSE DESCRIPTION This course examines the behavioral characteristics of people at work as applied to the Hospitality and Tourism Industry. Areas covered include: organizations in society, understanding individual behavior, group dynamics, leadership, motivation, job-enrichment, communication, power, and quality of work life. The objective is to give the student a realistic view of the problems encountered in managing people and the alternatives available to managers in solving human relation problems.
2 4.0 COURSE OVERVIEW People and organizations are complex and fascinating, and modern society is characterized bythe omnipresence of organizations. The nature of our relationship to the myriad of organizations that we come into contact with, as clients, members or managers, can affect the quality of our lives. This course is designed to provide a basic understanding of how individuals and groups behave in organizations, how organizations influence us, and how we influence organizations. In so doing the course forms the basis of effective human resources management in organizations by introducing students to the theories, current practice and research regarding individual, group and organizational behaviour at work. Experiential exercises and case studies introduce students to interpersonal skills concepts and demonstrate practical application of theory. 5.0 COURSE OBJECTIVES Upon completion of the course, students will be able to: 1.
Explain the underlying theories and current research findings for effective behaviour in the workplace in the hospitality and tourism industry. 2.Recognize and use basic interpersonal skills one-on-one and in groups. 3.Function more effectively in heterogeneous teams. 4.Apply OB theory to analyse and solve organizational problems.