LECTURE NOTES:BUSINESS COMMUNICATIONSKILLSBy: Ojok FelixKITGUM INSTITUTE OF MANAGEMENT,SCIENCE AND TECHNOLOGY
CHAPTER ONE: INTRODUCTIONCommunication is very essential for management and the organization as a whole to successfullyperform its functions and duties.COURSE OBJECTIVESTo enable students, understand the meaning of communication and how it relates to othermanagement functions.To enable students, use properly all communication methods and tools.To enable students, improve on their basic communication skills.Defining CommunicationCommunicationis the act of conveying information between individuals for the purpose of directunderstanding and meaning. The word “communication” comes from the Latin “communal”meaning "to share," and includes verbal, written, non-verbal and electronic means of humaninteraction.Communication is aprocess oftransmitting and receiving messages from one-person to anotherthrough system that is mutually understandable.It can be definedas a process of exchanging information between persons through a commonsystem of symbols, signs and behavior.Organizations cannotoperate without communication. Communication can take various formsbut all forms involve the transfer of information from one party to the other. In order for thetransfer of information to qualify as communication, the recipients must understand the meaningof the information to them. Communication has not taken-place.Communication is the life source or blood of organizations because organizations involve people.People cannot interact with each other without communication. In the absence of communicationeverything would grind to or come to a standstillEffective communicationis a process where a message is received and understood by themanner that the sender intended it to be. Effective Communication is significant for managers inthe organizations so as to perform the basic functions of management; i.e. planning, Organizing;Leading, Staffing, Motivating and Controlling. Communication helps managers to perform theirjobs and responsibilities. Communication serves as a foundation for planning. Allthe essentialinformation must be communicated to the managers who in-turn must communicate the plans soas to implement them. Organizing also requires effective communication with others about theirjob task. Similarly leaders as managers must communicate effectively with their subordinates soas to achieve the team goals. Controlling is not possible without written and oral communication.For communication to be effective both the sender and the receiver of the message must have acommon meaning for the message exchanged.SkillsPage | 1
This is the ability of doing something competently and perfectly. Communication skills can belearnt and improved upon constantly in order to achieve effective communication.