Chandrasegaram, Aravienth Case Report #:5 ITM100-911 Case #3(salesforce.com) Answer to question 1: Salesforce.com uses cloud computing in three different types, Sales Cloud, Service Cloud, and Custom Cloud (Laudon &Laudon , 2012, pg 175). The main purpose of the Sales Cloud and Service Cloud is to improve sales and customer service(Laudon &Laudon , 2012, pg 175). The Custom Cloud allows users to create their own applications, which would be used in the Salesforce network(Laudon &Laudon , 2012, pg 175). The Custom Cloud uses the website called Force.com. Force.com allows users to use the development tools and IT services to customize user’s Salesforce customer relationship management applications or construct brand new applications which can be run “in the cloud” (Laudon &Laudon , 2012, pg 175). Answer to question 2: Salesforce has experienced a number of service outages, the company must prove to customers that it is reliable and secure enough to store their corporate data and applications (Laudon &Laudon , 2012, pg 174). Salesforce must prove to its customers
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