ACC 212 Exam 1 Study Guide
Knowledge Management Tools
data warehouse
– central depositories for electronic data
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often contain many years of transactions -> can be accessed/browsed electronically
data mining
– searching/extracting information from the corporate computer system
knowledge warehouses
– used to store and provide access to a wide variety of qualitative data
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memos, news articles, client/customer notes, product specifications, documentation of problem resolution, employee info (education,
skills, specialty areas), competitor intelligence
enterprise resource planning systems (ERP)
– systems used to collect, organize, report, and distribute organizational data and
transform that data into critical information and knowledge
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digitally records every transaction a company makes (accounting, purchasing, sales, manufacturing)
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- Spring '08
- Weller
- Decision Making, information technology costs, Accounting sunk costs, education opportunity costs
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