Management 110 Midterm Review

Management 110 Midterm Review - Management 110 Midterm...

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Management 110 Midterm Review 12/03/2008 14:01:00 Organizational Behavior:  the study of human behavior in organizational setting, the  interface between human behavior and the organization, and the organization itself Management’s four basic functions: Planning: the process of determining an organization’s desired future position and  the best means of getting there Organizing: the process of designing jobs, grouping jobs into units, and establishing  patterns of authority Leading: the process of getting the organization’s members to work together toward  the organization’s goals Controlling: the process of monitoring and correcting the actions of the organization  and its members to keep them directed toward their goals 3 Basic Managerial Roles: Interpersonal Roles: are primarily social in nature; the figurehead, the leader, and the  liaison Informational Roles: involve some aspect of information processing; the monitor, the  disseminator, and the spokesperson Decision-Making Roles: voluntarily initiates change, such as innovations or new  strategies in the organization; the entrepreneur, the disturbance handler, the  resource allocator, and the negotiator Critical Managerial Skills: Technical Skills: the skills necessary to accomplish specific tasks within the  organization Interpersonal Skills: manager uses to communicate with, understand, and motivate  individuals and groups Conceptual Skills: manager uses to think in the abstract Diagnostic Skills: manager uses to understand cause and effect relationships and to  recognize the optimal solutions to problems Basic Concepts of the Field- pg 14:
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1- individual processes (foundations, motivation, stress, and decision making) 2- interpersonal processes (groups and teams, communication, leadership and  power politics, conflict and negotiation) 3- organizational processes and characteristics (organization structure, organization  design, culture, and change) Managing for Effectiveness: Individual-Level Outcomes: productivity, performance, absenteeism, turnover,  attitudes, stress Group-Level Outcomes: productivity, performance, norms, cohesiveness Organization-Level Outcomes: productivity, absenteeism, turnover, financial  performance, survival, stakeholder satisfaction One important behavior is productivity. A person’s productivity is an indicator of his or  her efficiency and is measured in terms of their products or services created per unit of input We can also develop organization-level indicators of absenteeism and turnover The environment of business is changing at an unprecedented rate. Work Diversity:
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This note was uploaded on 04/17/2008 for the course HIST 002 taught by Professor Mcfarland during the Spring '07 term at Drake University .

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Management 110 Midterm Review - Management 110 Midterm...

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