One of Carnival cruise ships, the Triumph came into media when it was deemed with anengine fire at sea. This caused a number of bad things to happen including losing power, waterpressure, hot water, AC and toilets not working, raw sewage spilled everywhere, passengersmoving their beds to the deck to get a breeze at night, and a limited amount of food that they hadto wait in line forever to get. They were compensated with $500 in monetary compensation,refund of cruise cost and travel expenses, credit toward next cruise/next cruise free, free photoand bar tabs covered, and free bathrobes. Carnival posted public relation statements, but youwould have to go to their FAQs section to find updates. They posted on their blogs, Facebookand Twitter but they never gave proper updates on the situation and not answering questions thatwere asked about what happened. The owner of Carnival has a Twitter but wasn’t updatingeveryone on what was going on, he was retweeting, and attending a Miami Heat basketball gameto which he owns too and ignoring the fact that is corporation is under fire for what ishappening.The most immediate response needed for this would be the condition of the ship, ifpeople are injured, an official statement from the owner. The kind of immediate response aboutthe condition of the ship should be “We were able to contain the fire into not spreading moreacross the ship, everyone by the fire is safe. While these conditions for the ship are not ideal, wewould appreciate your cooperation while we try and figure out what is the next move in movingforward.” Having an official statement from the owner will show that they are takingresponsibility and not just blowing it off and not answering any questions regarding it. “We are
