Unformatted text preview: trained enough to use the system to impact business. [If they had a little more constraint/training, the operators would have been more effective.] It also illustrates the different cultures and how they interact. The managers dropped the ball and left the operators with little training. Their little training was not enough for the operators to know how to use the ETS to impact business. But, some operators went on to learn more about the system anyway. They found the ETS allowed them to enhance their authority. Before they took strides to learn about ETS no one in management would listen to their ideas on how to improve production. But the ETS gave the operators the terms and language that would make the managers trust them. Through the ETS, operators found a way to cross the culture communication boundaries....
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- Fall '07
- Design management, Pugh Method, Sarah Perkins Log