W5D2 - Sears Auto - Read Case 13.3 Sears Auto Centers Develop a corporate ethics program(including a Code of Ethics which would have helped to prevent

W5D2 - Sears Auto - Read Case 13.3 Sears Auto Centers...

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Read Case 13.3: Sears Auto Centers? Develop a corporate ethics program (including a Code of Ethics) which would have helped to prevent the actions by the employees of Sears Auto Centers which were discussed in this case. Present a basic explanation of the ethics program and the code of ethics which you created. Explain how it would have helped prevent the actions of the employees of Sears Auto Centers. Respond to at least two of your classmates' postings. Sears Auto’s ethics program should introduce employees to recognize actions and behaviors that benefit the customers, the local community, and the organization. By training employees to recognize the needs of the consumer, as well as to provide an honest service or product, will develop customer satisfaction as well as repeat and future business. When customers are able to recognize that an organization is there to help them, they are more likely to refer friends to the organization, as well as return for future repairs and services. Training should be considered complete when employees are able to realize the
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