exam2crib - 1 Explain the relationship of product-out and...

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1. Explain the relationship of product-out and market-in and the differences between them. a. Market-in is saying an employee is responsible for BOTHproducing work required at that station and for satisfying the customer This means that the worker is responsible for improvement. b. Product OUT means that the worker only has to do what is clearly written in the production manual 2. Explain why market-in is necessary. a. Eliminates division of labor into routine and improvement b. Creates dual function of work – standard processes (routine), improvement c. Allows management in times of rapid change – customers are concerned with Quality, cost, delivery, (QCD) 3. How can we understand customer concerns (5-1) a. Understand what customers care about, they are multifaceted b. Models of customer concern: 4 fitness, QCD, Kano’s requirements and dimensions, Rapaille’s cultural archetypes 4. Be able to explain the WV model and three 3 types of problem solving based on that in Fig 6-12 a. Iterative from level of thought and level of experience b. Process Control, reactive improvement, proactive improvement 5. Be able to explain each of the four steps in identifying a problem. (p. 125-131) a. Weakness Orientation – eliminates weakness, focus on facts, focus on process not result, focus on root causes not solutions, management must be supportive b.
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