MGT 305 SG C2 - MGT 305 STUDY GUIDE CHAPTER 2...

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MGT 305 STUDY GUIDE – CHAPTER 2 TQM=management dedicated to ensuring that an organization and all of its members are committed to high-quality results, continuous improvement, and customer satisfaction. Empowerment=allows people, individually and in groups, to use their talents to make decisions that affect their work. Human capital=is the economic value of people with job-related abilities, knowledge, ideas, energies, and commitments. Knowledge workers=use their minds rather than rather than physical capabilities to bring value to organizations. Intellectual capital=consists of the expertise, competencies, and commitment of an organization’s workforce; is a hallmark of high-performance organization. Social capital=the performance potential represented in the relationships maintained among people at work. Ethical dilemmas=requires a person to choose among actions that offer possible benefits while also violating ethical standards. Typical ways of justifying unethical behavior=pretending the behavior is not
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MGT 305 SG C2 - MGT 305 STUDY GUIDE CHAPTER 2...

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