4 defects per million of opportunities takeaways

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Unformatted text preview: rtunities. Takeaways Formal organizational structures (organizational charts) help in establishing responsibility and control lines. However, they are very inflexible. In order to improve organizational effectiveness and efficiency, concentrate on quality, as perceived by your customer; The tools of TQM and JIT are an effective way to improve operations consistently and sustainably; NOTE: TQM is well covered in any good Operations Management textbook, such as "Operations Management", Render and Heizer (Pearson/PrenticeHall)...
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