DHA 11.Is digital transformation mandatory? Give your views on this.With the rise of the Internet of Things and mobile devices our lives and habits have clearly changed.Everything is now connected and if it’s not, it’s about to. Digital transformation is often viewed as animplementation of digital technologies into all areas of business in order to build more sustainablerelationships and better understand the needs of customers.But this is just one of the ways to look at it. When talking about digital, we can think of discoveringnew frontiers and using innovation and technologies to push your business. It’s about finding newpossibilities of an existing service in order to design and deliver a better experience for yourcustomer. Some might argue it’s a new way of interacting with customers.Digital Transformation is the process of digitally bringing organizational changes in all possiblebusiness operations. Basically, it’s a way of changing how you function and deliver value tocustomers.Renewed Customer Experience:Digitalization can give a swift boost to the enhancementof customer experience. Through omnichannel strategy, companies can maintain a cohesive and real-time communication with the customers.Data-Backed Decision Making:
