Unformatted text preview: AEM220, Introduction to Business Management. Friday 2/15 ICT and Business Information systems in business. The Internet revolution: "Does IT matter"? The Internet revolution: consequences. Changing Role of IT
1970s= Data Processing 1980s= Information Systems 1990s= Information Technology 1995+= Knowledge Technology Types of Information
Business Process Information Physical-world observations Biological data Public data Data that indicates personal preferences or intentions Information Characteristics
Quality Information is accurate and reliable Completeness There is just the right amount of information Timeliness Information is received quickly Relevance Information is tailored for individual specific needs Hardware
Computers Input / Output capability Processing capability Storage capability Internet Intranet Extranet Virtual private networks Fiber optics Cable Cellular Networking capability Telecommunications Web-enabling The Story So Far
A New Kondratieff 1790-1840 1840-1910 1914-1945 1945-1995 1995- Steam and cotton Railroad and iron Chemicals and electricity Mass production Information technology The exhaustion of mass production Diminishing returns to scale Market failure and information mis-management IT's transformation from a set of proprietary and heterogeneous systems into a shared and standardized infrastructure is a natural, necessary, and healthy process. It is only by becoming an infrastructure a common resource that IT can deliver its greatest economic and social benefits.
Nicholas Carr, "Does IT Matter?" New Rules (From "IT Does not Matter", Nicholas Carr, HBR, May 2003)
Spend less Diminishing returns to scale Follow, don't lead Moore's Law Focus on vulnerabilities, not on opportunities Disruptions on IT like disruptions on electricity or other necessities. Web 2.0
We make Facebook profiles and Second Life avatars and review books at Amazon and record podcasts. We blog about our candidates losing and write songs about getting dumped. We camcorder bombing runs and build open-source software... ... Car companies are running open design contests. Reuters is carrying blog postings alongside its regular news feed. Microsoft is working overtime to fend off user-created Linux. We're looking at an explosion of productivity and innovation, and it's just getting started, as millions of minds that would otherwise have drowned in obscurity get backhauled into the global intellectual economy. From Time magazine, Dec. 13, 2006. Person of the Year Issue IT & Management
Human Resources What's the right mix of telecommuting and presence? Data hacking Viruses and worms and other fauna... Phishing Corporate overlooking Recording of information Cookies Human error Malfunctioning software Overly complex marriage of software, hardware and networking equipment Security Privacy Stability A New Golden Age?
Solow Paradox A New Economy? Broad increases in productivity Steady (not cyclical) increases in productivity Sustainable higher growth rates i.e. 1.6 million injuries due to incorrectly prescribed and filled medicines Measurement problems? Service sectors productivity still an issue Takeaways
Information systems placed within computers, networks and telecommunications capabilities are at the core of the competitive advantage of businesses; There is an accelerated process to integrate organizations seamlessly within the Internet, while maintaining safety and privacy; Managing "Web-enabled" organizations presents unique challenges. ...
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- Spring '07
- Extranet, Business Process Information, capability Processing capability, Mass production Information