7 Paying attention and listening

7 Paying attention and listening - o interruptions o your...

Info icon This preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
Paying attention and listening - “E” Eye contact o try to keep eye contact with your client o not extreme but make it obvious o facial expressions - “N” head Nods o gives the client the sense that you are with them - “C” Cultural issues o be aware of “display rules” the rules in someones culture about how they can display emotion even thinking about in gender (men don’t cry) o be very cautious of touch especially between sex - “O” Open stance toward the client o do not close yourself off - “U” ummhmmm verbalization o affirm the clients statements - “R” RELAX and BE NATURAL - “A” Avoid distracting non verbal behaviors
Image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: o interruptions o your own fidgeting o note taking o only really take notes during initial assessments -“G” Grammatical style o don’t talk over or beneath the client o pay attention to how much you want to match peoples language o your comfort level with their language-“E” listen with a third Ear o not only what they are saying but how they are saying it and what that might mean o how does it fit in o what are they really trying to say (are they trying to intimidate with their language)-“S” use Space appropriately...
View Full Document

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern