FinalExamStudyGuide

FinalExamStudyGuide - IPC 361 - Final Exam Study Guide...

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IPC 361 -- Final Exam Study Guide Note :  This list is not necessarily comprehensive; instead, this list was designed to help guide your studies  for the exam. Chapter Nine:  Conflict Gender differences in responses to conflict Factors present when conflict exists What do low levels of conflict reflect? Benefits of conflict Orientations to conflict:  win-win, lose-lose, win-lose, etc. Disconfirmation, hostile mindreading, self-summarizing, offering counterproposals Cross-complaining, kitchensinking, excessive metacommunication Bracketing, contracting Exit, loyalty, neglect, and voice responses; who tends to use which response when? Games, grace, letting go, contracting 4 elements of every communication situation:  me, you, situation, and topic
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FinalExamStudyGuide - IPC 361 - Final Exam Study Guide...

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