IPC 361 -- Final Exam Study Guide
: This list is not necessarily comprehensive; instead, this list was designed to help guide
your studies for the exam.
Chapter Nine: Conflict
Gender differences in responses to conflict
Factors present when conflict exists
What do low levels of conflict reflect?
Benefits of conflict
Orientations to conflict: win-win, lose-lose, win-lose, etc.
Active & passive interpersonally constructive responses to relational conflict
Disconfirmation, hostile mindreading, self-summarizing, offering counterproposals
Cross-complaining, kitchensinking, excessive metacommunication
Exit, loyalty, neglect, and voice responses; who tends to use which response when?
Games, grace, letting go, contracting
4 elements of every communication situation: me, you, situation, and topic
5 negotiation strategies: placating, pouncing, computing, distracting, & leveling
Chapter Ten: Friendships
Gender differences in maintaining long-distance friendships, gender differences in expressing