Partner_Services_Storage_Overview.pptx - Partnering with...

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Partnering withDell EMC ServicesServices Storage Overview
2Agenda© Copyright 2018 Dell Inc.Partner Services for the Dell EMC Storage PortfolioPartner Services delivery opportunitiesDell EMC ProSupport and ProDeploy Enterprise SuitesServices Delivery EnablementServices to include with the Dell EMC storage portfolioServices sales contentAdditional information
3Three ways to grow services© Copyright 2018 Dell Inc.Leverage our combined capabilities to provide customers with the best solutions1Leverage Dell EMC expertise& reachEarn valuable rebates &incentivesExpand opportunitiesAttach2Build Service DeliveryCompetenciesCollaborate on engagementsBroaden your solutionsportfolioComplement3Deliver solutionsBuild delivery efficiencyClose more dealsAccelerateInclude ProSupport and ProDeploy servicesin your deals and earn lucrative rebates, MDFfor services activities and points toward theMyRewards program.Increase your margin by earning ServicesCompetencies to deliver your own serviceson Dell EMC products. Start withtechnologies you know and add others as itmakes sense for your business.Delivery complete solutions to yourcustomers with the addition of our IntelligentData Mobility (IDM) and Residency servicesofferings.
© Copyright 2018 Dell Inc.4ProSupport Enterprise ServicesFeature ComparisonProSupportProSupportPlusProSupport One*for Data CenterRemote technical support24x724x724x7Onsite supportNext BusinessDay or MissionCriticalNext Business Day1or Mission CriticalFlexibleAutomated issue detection and case creationSelf-service case initiation and managementHypervisor, Operating Environment Software and OSsupportPriority access to specialized support expertsDesignated service account management expertPeriodic assessments and recommendationsMonthly contract renewal and support history reportingMonthly orQuarterlySystems Maintenance GuidanceSemiannualOptionalDesignated technical and field support teams1Next Business Day option available only on applicable legacy Dell products. Availability and terms of Dell EMC Services vary by region and by product.For more information, contactyour Dell EMC Channel Account Manager.*ProSupport One for Data Center is available for select accounts only.Attach1
© Copyright 2018 Dell Inc.5ProDeploy Enterprise SuiteFeature ComparisonBasicDeploymentProDeployProDeployPlusPre-deploymentSingle point of contact for project managementIn-regionSite readiness reviewImplementation planningTechnology Service Manager (TSM) engagement for ProSupportPlus entitled devicesDeploymentDeployment service hoursBusiness hours24x724x7Onsite hardware installation*Packaging materials disposalInstall and configure system softwareOnsiteProject documentation with knowledge transferPost-deploymentDeployment verificationConfiguration data transfer to Dell EMC technical support30-days of post-deployment configuration assistanceTraining credits for Dell EMC Education Services*Hardware installation not applicable on select software productsAttach1

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Term
Spring
Professor
YvonneGalusha
Tags
Sales, Data center, Dell Inc, Dell EMC Services

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