PM3325 Quality Management Jerry Guzman Unit #4: ISO and Total Quality Management (TQM What are the three documents that make up the ISO 9000? ISO 9000 contains the definitions and terminology used by the ISO 9001 standard. ISO 9001 contains the actual QMS requirements used for certification or registration audits. ISO 9004 is a set of guidelines that can be used to develop a quality management systems. List the eight principles that form the basis of the ISO 9000. 1. Customer Focus. Understand the customer’s needs, meet the customer’s requirements, and strive to exceed the customer’s expectations. 2. Leadership. Establish unity of purpose and organizational direction and provide an environment that promotes employee involvement and achievement of objectives. 3. Involvement of People. Take advantage of fully involved employees, using all their abilities for the benefit of the organization. 4. Process Approach. Recognize that things accomplished are the results of processes and that processes along with related activities and resources must be managed. 5. System Approach to Management. The multiple interrelated processes that contribute to the organization’s effectiveness are a system and should be managed as a system.
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- Summer '14
- Quality management system, Management (TQM